Return it, that model is not great. You want something with two springs. This is the cheapest model I would go with: https://www.amazon.com/FLYCAM-Steadycam-Stabilizer-Camcorder-GLXY-AV/dp/B00JBZIJMG

First get decent gear, then spend at least 20 hours practicing and tweaking.

Eventually, you want to build up to something like this: https://www.youtube.com/watch?v=eh5wZyapJ3g