Wok Shop has an online store.
If not there or other shops in Chinatown, you can try Clement St, Irving St, Noriega St or San Bruno Ave. Also 99 Ranch, Pacific Super or Manila Oriental.
Or in a pinch, you can use one of those metal collapsible ones like this basket available pretty much everywhere
Carrefour are usually pretty good at returns / refunds normally. Since this looks like it's a discontinued model due to safety concerns, you should definitely get your money back if you show them the link and hopefully whoever is managing the complaint realises the fire hazard aspect too and passes on your concerns to the higher ups. You won't be out of pocket and you'll sleep better knowing you might have prevented a fire in someone other unsuspecting persons house here.
I have this stainless steel one that's still going strong after 5 years - https://www.amazon.com/Sayfine-Vegetable-Steamer-Premium-Stainless/dp/B0821L1YDR/ref=psdc_289831_t1_B06Y4MCKFM