Then get a CalDigit, Monoprice, Cable Matters, Apple, Pluganle, Anker, or Belkin Thunderbolt 4 cable for future sake. They are all reputable brands that make USB foundation, certified cables.

Preferably don't get a cable over 3.3 feet. The longer you get the more issues you introduce because eGPUs are special.

https://smile.amazon.com/Thunderbolt-Certified-Cable-Matters-Charging/dp/B08KSM2FWR/ref=pd_aw_fbt_1/133-1776300-0657127?pd_rd_w=tcj6B&pf_rd_p=0ac31943-e5c4-4aef-ab7b-6ab45d3ad9aa&pf_rd_r=7RQES31W5JEHGEM7JCNX&pd_rd_r=dae149d2-e9c9-407e-8331-b12e64623720&pd_rd_wg=4rhDb&pd_rd_i=B08KSM2FWR&psc=1

Sorry you had a hassle to begin with.

So i was able to get it to work by using a thunderbolt 4 cable on amazon. here’s the one i got: [Intel Certified] Cable Matters 40Gbps USB4 Thunderbolt 4 Cable 2.6ft with 8K Video and 100W Charging - 0.8m - Backwards Compatible with Thunderbolt 3 Cable and USB-C https://www.amazon.com/dp/B08KSM2FWR/ref=cm_sw_r_cp_api_glt_fabc_S1YDQ62WCE0H0728W5Z5?_encoding=UTF8&psc=1

hopefully this helps someone!