There is no specific complaint of a handle defect, but parts are so cheaply made today, it wouldn't surprise me that this is 'normal' for economy Frigidaire models, most of top freezers like yours. Your LL could also be buying aftermarket handles which are even more poorly made than the OEM Frigidaire. I suggest the next time it breaks, you buy and install it, so that rules out it was installed incorrectly; that its sold on Amazon as aftermarket part suggests it happens a lot.