The internet makes a sour minority seem like the majority, and the majority who enjoyed the game like a minority.

Amazon allows you to rate the game ONLY IF YOU BOUGHT IT. This is, using statistics rules, an actual representation of the opinion of people who played the game. User review on metacritic is poisoned by bots:

Check out the actual representation of reality:

https://www.amazon.com/Last-Us-Part-II-PlayStation-4/dp/B07DJRFSDF