They are very nice, and specially in combination with the clicky face button kit!!! I have those both on a few of my builds, and I love the mouse click like sensation and responsiveness they add to it. Check it out! https://www.amazon.com/dp/B09MJ6GNWF?ref=nb\_sb\_ss\_w\_as-ypp-ro-model\_ypp\_ro\_model\_k0\_1\_11&=undefined&crid=29YEZSFLKXM56&sprefix=ps5%2Bclicky%2B&th=1
It's very odd being provided misinformation by the company.
eXtremeRate Face Clicky Kit for PS5 Controller BDM-020 (CFI-ZCT1A), Custom Tactile Dpad Action Buttons for PS5 Controller, Mouse Click Kit for PS5 Controller https://www.amazon.com/dp/B09MJ6GNWF/ref=cm_sw_r_apan_glt_fabc_XQ1065QXTAVP5PP09S57