I would return the Klipsch buds. Their high end home theater and stereo speakers are good, but their other products typically aren’t worth the money. Last year I got my wife the Jabra Elites and she loves them, I also bought myself a pair and they are great.

Jabra Elite Active 75t True Wireless Bluetooth Earbuds, Copper Black – Wireless Earbuds for Running and Sport, Charging Case Included, 24 Hour Battery, Active Noise Cancelling Sport Earbuds https://www.amazon.com/dp/B082Y214W3/ref=cm_sw_r_cp_api_glc_i_GyN5Fb6GBCZ3B