After looking at the reviews on Amazon, nobody got their code fixed. I would of updated my review if I did. Hopefully I can get this worked out unlike your friend. He could still get his issue fixed in the future. I hope for him.

https://www.amazon.com/Elder-Scrolls-Online-Gold-Xbox-One/dp/B01I41HF7C?th=1

Hopefully, I can give some warning for some people who might purchase from Amazon.