Hello have you tried differnt usb ports on your computer the on the mother board them selfs. Also maybe not getting enought juice try getting a powered usb hub maybe.This the one I use. Plugable 7-Port USB 3.0 SuperSpeed Charging Hub with 60W Power Adapter https://www.amazon.com/dp/B00RM5OF70/ref=cm_sw_r_cp_api_i_hEmdDb1V4BQ3C