Oh, our team members are very familiar with the A515-44-R41B.
Your overheating is coming from bad thermal clay applied by Acer at the factory. It's the equivalent of a thermal pad, but it's made out of thermal paste material. It doesn't hold up very long. We were successful with using this and cleaning out the dirt and dust bunnies from the fan assemblies to noticeably drop the temperature.
Acer also truly crippled the Ryzen 5 4500U by soldering a single stick of Timetec 8GB DDR4-2666 RAM to the motherboard, leaving the CPU and it's iGPU in single channel mode struggling with up to a 40% performance loss. Then, they originally had the BIOS cut the DDR speed back to 2400, further crippling it by another 11%!
Adding a matching stick of RAM really pushes the performance back in place.
Timetec 8GB DDR4 2666MHz (DDR4-2666) PC4-21300 Non-ECC Unbuffered 1.2V CL19 1Rx8 Single Rank
And in BIOS release 1.11, they finally cranked the bus speed up to 2666, which surprisingly helped the graphics more than the processor itself. The latest release is 1.12
Aspire A515-44 Enhance System Performance BIOS
Now, to deal with the charge port and the battery.
It is a possibility that you received. A defective battery has a replacement. It happens more than we care for it too, as our clients can attest. Still, it could possibly be that the charge port is not allowing proper charge current to the battery.
Unfortunately, this model has a soldered in non self-service charge port. But occasionally the negative part of the barrel connector on the motherboard becomes misaligned, and that's the problem. What will need to be done, is to have you remove the back cover and closely inspect the connector for broken solder, and hopefully not broken motherboard.
DC Power Jack Charging Port Socket For Acer A515-44 A515-54 A515-55 A515-54G
If the motherboard is damaged, it will definitely need to be taken somewhere and professionally assessed for a repair.
If the solder is cracked or the DC jack is damaged, the board will have to be removed from the laptop and the repair done with a hot air station.
But the part that will be almost impossible to see, that often causes continuity issues, is the barrel contactor at the bottom of the jack.
Being on the bottom of the power jack, it's not even visible when you have the motherboard in your hands. But with a little skill, you can use a toothpick or paper clip to bend the contactor back up, so that it makes a better circuit with the outside of the barrel connector.
If you want to be on the safe side, and order a new charger/power supply, they're not that expensive.
SiKER 19V 3.42A Laptop Adapter Charger 3.0x1.1mm Barrel Connector
Let us know if you have any questions, we know this is a lot to take in.
MaxProAndU Team
